Terms of service

Welcome to Your Secret Needs. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

You are 18 years of age or older.
You are legally capable of entering into binding contracts.
You will use our website only for lawful purposes.

Our products are intended exclusively for adults (18+).

2. Products & Availability

We strive to display accurate product descriptions, pricing, and images. However:

Product colours may vary depending on your device.
Product availability may change without notice.
We reserve the right to discontinue or modify products at any time.

3. Pricing & Payments

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Correct pricing errors.
Update prices without prior notice.
Cancel orders resulting from incorrect pricing or technical issues.

Payments are processed securely through trusted third-party payment gateways.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

Suspected fraud
Payment failure
Product unavailability
Incorrect pricing
Violation of these Terms
Legal or regulatory requirements

If payment has already been received, any applicable refund will be processed in accordance with our Refund Policy.

5. Shipping & Delivery

Shipping timelines are estimates and may vary depending on location, courier operations, holidays, or unforeseen circumstances.

Your Secret Needs is not responsible for delays caused by:

Courier partners
Natural disasters
Government restrictions
Force majeure events

Please refer to our Shipping Policy for complete details.

6. Returns & Refunds

Due to the personal nature of intimate wellness products, returns and refunds are subject to our Return & Refund Policy.

Please review that policy before making a purchase.

7. Discreet Packaging

We value your privacy.

Orders are shipped in plain, unbranded packaging without revealing the contents of the parcel.

While we take every reasonable step to maintain confidentiality, we are not responsible for events occurring after the package has been delivered to the provided shipping address.

8. User Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
Providing accurate and up-to-date information.

You are responsible for all activities conducted under your account.

9. Acceptable Use

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to interfere with website security or functionality.
Upload viruses, malware, or harmful code.
Copy, reproduce, or exploit website content without permission.
Use automated tools to scrape or extract website data without authorization.

10. Intellectual Property

All content available on this website, including but not limited to:

Logos
Product images
Graphics
Text
Videos
Icons
Branding
Website design

is the property of Your Secret Needs or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of any third-party websites.

Your use of such services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Your Secret Needs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Purchase or use of products
Website interruptions
Technical errors
Delivery delays
Third-party services

Our total liability shall not exceed the amount paid for the applicable order.

14. Disclaimer

Products sold by Your Secret Needs are intended for personal wellness and adult use.

Customers are responsible for using products safely and in accordance with any instructions provided.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless specifically stated.

If you have medical concerns, consult a qualified healthcare professional before use.

15. Indemnification

You agree to indemnify and hold harmless Your Secret Needs, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising out of:

Your misuse of the website.
Your violation of these Terms.
Your violation of any applicable law or the rights of a third party.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be published on this page with the revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Your Secret Needs
Email: support@yoursecretneeds.com
Website: https://yoursecretneeds.com

Our Commitment

At Your Secret Needs, we are committed to providing a secure, respectful, and trusted shopping experience. These Terms help ensure a fair and transparent relationship between our customers and our brand while protecting the privacy and confidence that define every interaction with us.