Shipping policy
At Your Secret Needs, we are committed to delivering every order safely, securely, and with complete discretion. Your privacy is our highest priority throughout the shipping process.
Order Processing
- Orders are processed within 24–48 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or high order volumes, processing may take slightly longer.
Delivery Time
Estimated delivery times:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Discreet Packaging
Your privacy matters.
Every order is shipped in:
- Plain, unbranded packaging
- No mention of product details
- No company branding indicating intimate products
- Securely packed to protect your order during transit
Only the necessary shipping information required by the courier will appear on the package.
Shipping Charges
Shipping charges (if applicable) are displayed during checkout before payment.
We may offer Free Shipping on eligible orders or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation
- Tracking ID
- Courier partner details (where available)
You can track your shipment using the tracking information provided.
Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us. Any re-shipping charges will be the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping details are accurate before placing an order.
Your Secret Needs is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier delays
- Government restrictions
- Other circumstances beyond our control
We appreciate your patience in such situations.
Damaged Packages
If your package arrives visibly damaged:
- Do not accept the package if it appears severely damaged.
- Contact our support team within 48 hours of delivery.
- Please provide photos of the package and product along with your order number.
We will review the issue and provide an appropriate resolution.
International Shipping
Currently, Your Secret Needs ships only within India unless otherwise stated on our website.
Need Help?
If you have any questions regarding your shipment, please contact our support team.
Email: support@yoursecretneeds.com